This topic contains 13 replies, has 9 voices, and was last updated by 
Tathata Staff 7 years, 8 months ago.
- Video streaming locks up. Internet on this site is slow.
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Mine freezes right as the mental part starts.I haven’t been able to watch any of my first 3 videos all the way thru. Frustrating
The video does not synchronise with the audio and most of this lesson it freezes. Unfortunate, because BH is hitting some major points for me.
Gordon
Hello, thank you for reaching out to us. I’m sorry to hear you are experiencing video playback issues. The buffering, freezing and lack of synchronization between video and audio may be a cause of the lesson video defaulting to the HD viewing option with our video host Vimeo. You may find this option listed on the bottom right of the video screen. If it is defaulting to HD, your internet connection may not be able to support continuous playback of that selected video quality. If you think this may apply to you, try clicking on the words “HD” select the 360p first to see if that helps. If you still are experiencing inconsistent streaming then try the 270p option.
Another helpful tip when having video playback issues is to make sure your device and internet browser is up to date with the most recent software.
Let us know if this helps or if you have any other questions.
Tathata staffs suggestion is not helping. I am having same issues described by others. Tathata staff needs to look for network problems on their end. Please give us a status as soon as you do. I to am enjoying the training but the poor video is very frustrating. Thank you.
Jullian – FYI- At a new location, with faster internet speed, I am experiencing less lock ups, but still some. See attached link I stumbled upon, for some suggestions. You may want to contact them for help.
Thank you for your patience as we investigated the playback issues some of you were having. We wanted to update you on some information that was shared with us yesterday from Vimeo, our video host provider. Vimeo shared with us that they recently identified an issue in their software that was impacting the video playback intermittently with all of their videos and customers. They said this was causing certain videos additional time to load or not load at all, which their developers were looking into and trying to get resolved ASAP. Vimeo is pretty large company with thousands of clients and users, so we anticipated them fixing the issue as fast as possible.
We received a message from them earlier this morning saying the playback issues affecting certain videos has been resolved.
If you are still experiencing problems please let us know!
Thank you again for your patience! Enjoy your training!
I have just completed Chapter 1. Every lesson has taken 5 times longer as it keeps stopping. Please help. This will take a year to view at this rate!!!!
I made it through the first 2 lessons, no problem. The 3rd lesson locks up from the beginning. Can’t watch it at all. Takes 10 minutes to get through the first 2 minutes of lesson. Very frustrating.
Thank you informing us of the playback concerns some of you have been experiencing.
We are currently looking into alternatives to ensure the quality of the videos are being met to the standards you all have expressed. We will keep you posted as we look to improve our video playback and system.
Some helpful tips you might try:
Browser Refresh:
When logged into the program you can press CTRL + F5 keys at the same time on your favourite browser (Firefox, Chrome, Explorer, etc.)Update your Browser:
Ensure you have an up-to-date browser you can click on the preferences (Mac) or Help (Windows) and selecting “Check for Updates”. Allow the browser to update and navigate back to your lesson.Clearing your Cache:
Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page.While you should clear your web browser’s cache, cookies, and history periodically in order to prevent or resolve performance problems, you may wish to record some of your saved information first. Take a moment to ensure you have your password and login information written down.
Mobile browsers
Android
Go to Settings > and choose Apps or Application Manager > Swipe to the All tab > Find the web broswer and tap the icon. > Tap Clear Data and then Clear Cache.Chrome on Android
Chrome Menu > Settings > Advanced Privacy > Clear browsing Data.Apple
Click Settings > Safari > Scroll to bottom > Clear History and Website DataWindows
Tap the Internet Explorer live tile on the home screen. > Tap on the ellipses (…) at the bottom right. > Scroll down and tap settings. > Scroll down and tap delete history. > Tap delete to confirm. > Wait a few seconds for the cache and cookies to clear.*Note* Always check your devices manual for specifics on clearing cache instructions.
Desktop browsers
Chrome
In the browser bar, enter:
chrome://settings/clearBrowserData
– Browsing history
– Download history
– Cookies and other site and plug-in data
– Cached images and files
From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.
Click Clear browsing data.Firefox
From the History menu, select Clear Recent History.
If the menu bar is hidden, press Alt to make it visible.
From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
Next to “Details”, click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
Click Clear Now.Microsoft Edge
In the top right, click the Hub icon (looks like three horizontal lines).
Click the History icon, and then select Clear all history.
Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
After the “All Clear!” message appears, exit/quit all browser windows and re-open the browser.Internet Explorer 9 and higher
Note: As of January 12, 2016, Microsoft has ended support for Internet Explorer versions prior to version 11, unless you are running Windows Vista SP2 or certain versions of Windows Server; for a complete list of exceptions, see Microsoft Support Lifecycle. UITS strongly recommends that you upgrade to a new operating system if your current system does not support Internet Explorer 11 and is not on Microsoft’s list of exceptions.
Select Tools (via the Gear Icon) > Safety > Delete browsing history….
If the menu bar is hidden, press Alt to make it visible.
Deselect Preserve Favorites website data, and select:
Temporary Internet files or Temporary Internet files and website files
Cookies or Cookies and website data
History
Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
Exit/quit all browser windows and re-open the browser.Opera
From the Opera menu, select Settings, and then Delete Private Data….
In the dialog box that opens, select the items you want to clear, and then click Delete.
Exit/quit all browser windows and re-open the browser.Safari
From the Safari menu, select Clear History and Website Data….
Select the desired time range, and then click Clear History.
Go to Safari > Quit Safari or press Command-Q to exit the browser completely.
Safari 7 and below
From the Safari menu, select Reset Safari….
Select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data includes both cookies and cache.
Go to Safari > Quit Safari or press Command-Q to exit the browser completely.We apologize for any inconvenience this has caused you and we are actively looking at solutions.
Thank you again,
Tathata Golf Staff
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